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Hosting.ph Terms of Service and Acceptable
Use Policy Before signing up with our services, you must accept all the following terms and policies. Violating any of these terms and policies may result in the termination of your account. We reserve the right to cancel the account privileges to anyone who purposefully and repeatedly abuse the system. 1.1 Service Hosting.ph is committed to offer all its clients excellent service and customer support. In order for us to continue providing these services, there has to be good communication and cooperation between us. The following policies and rules have been created in order for us to have a good relationship - as well as to keep the services running smoothly. You understand that by following these rules, you will be able to get the most out of our provided services, and that by violating any of these policies can result in the deactivation of your account with no refund. 2.1. Liability The client agrees to hold Hosting.ph
harmless from any claims resulting from the use of the service
which damages the client or any other party. Any and all material
within a client's account, is his/her property and responsibility
(unless the material is copyrighted, trademarked, etc.). 2.2. Violating Material If material is found within a client's account, that is violating any of the policies and terms listed on this page, that client will be held liable for the content. 3.1. Content Any and all services provided by Hosting.ph may be used for legal purposes only. This means that illegal material is strictly prohibited. Transmission, storage, or presentation of any information, data or material in violation of any Philippine law, is prohibited. Any data that violates international laws is forbidden as well. All content that we judge threatening or obscene, and/or materials protected by trade secret can and will be reviewed by Hosting.ph. Any material that fits into any of the above and below cases may be deleted with no prior warning by Hosting.ph. 3.2. Unacceptable Content Hosting.ph forbids any material that
are listed below. This includes links or any material referring
to the following: 3.3. Unacceptable Practices
4.1. Through Traffic You may not use our servers for through
traffic. This means that if you want to download any material
from a remote FTP server to your account directly (server to server),
then this is not acceptable. This is usually done when a person
wants to download illegal material, or material from a very popular
website, whose FTP server is extremely slow. 5.1. Chat Software We allow only chat software that is written in PHP/MySQL as long as it does not take too much system resources to operate. 5.2. IRC and IRC Bots We currently do not allow IRC or IRC bots to be operated on our servers. These tend to be huge system resource hogs. 6.1. Crontabs Crontabs are not allowed. 6.2. Background Processes We don't allow for clients to setup their own background programs. Background programs can and do slow down servers. 7.1. Spam - Commercial Advertising Email As long as multiple recipients haven't agreed to be on your mailing list, then spamming, or sending unsolicited email, from a Hosting.ph server or using an email address that is maintained on a Hosting.ph machine is STRICTLY prohibited. Hosting.ph scans the system and will be the sole arbiter as to what constitutes a violation of this provision. 8.1. Server Usage Many things can slow down a server. In order to guarantee the fastest possible connections, we need to monitor our servers for processes that overload them. Any party that slows our servers down, can and will be notified. Hosting.ph reserves the right to kill any process (i.e. end a software's execution) that is overloading a server, or slowing it down heavily. 8.2. Server Abuse Any attempts to undermine or cause harm to a Hosting.ph server or client of Hosting.ph is strictly prohibited, and is followed by deactivation of the offending account with no refund. 8.3. Network and Server Usage Any accounts using constantly more than 20% of the network and system resources will be notified. Hosting.ph will ask those accounts (using over 20% constantly) to remove certain material if those accounts are willing to stay, else those accounts will be asked to leave in order for all other clients to be able to benefit from speed and fast performance. 8.4. Traffic usage All clients who exceed their traffic (bandwidth) will have their accounts automatically suspended. A short email reminder notice will be sent when traffic usage reaches 90% and 100% after which the account would be deactivated. Failure to receive this notification would not be considered as a reason for complaint. Hosting.ph is not responsible for any loses users may have because of automatic site deactivation. It is the client's responsibility to monitor regularly his/her site through the control panel. 9.1. 30 Day Money Back Guarantee Hosting.ph's 30 day money back guarantee is valid only on the first 30 days after account has been paid and set up. A valid complaint must be made and proven in order for a client to be eligible for a refund. Hosting.ph is not responsible for a client's failure to use and test the server within the first 30 days after the account has been paid and set up. 9.2. Acceptable Refunds All refunds requested with a valid
complaint will get a refund equivalent to the remaining unused
months of the minimum quarterly payment paid. A valid complaint
is determined by Hosting.ph. These include but are not limited
to: 9.3. Unacceptable Complaints for Refund Some clients will request refunds,
whereas their reasons are not valid. These include, but are not
limited to: 10.1. Payments and Billing Cycle Hosting.ph's minimum billing cycle
is quarterly or every 3 months. 10.2. Suspended Accounts Suspended accounts include web and email services suspension. The home page will be replaced with a "Temporarily Unavailable" page, FTP and Email access will also be unavailable at this time. All incoming emails will be "bounced back" to the sender and cannot be retrieved once the account has been reactivated. Hosting.ph holds no responsibility for lost emails or any data during the time an account is in suspended status. 11.1. Domain name registrations If a client registers a domain name through Hosting.ph then he/she is responsible for the renewal and maintenance of the domain name. 12.1. Violations If a serious violation of any policy, warning and/or rule has been committed, Hosting.ph reserves the right to block a user from our hosting services with no refund. 13.1. Support and Help Desk Hosting.ph will handle technical support and pre-sales inquiries through email and the online help desk system only. Our technical support team will be available to answer requests from 10AM to 2AM Mondays to Sundays. Hosting.ph does not provide support or pre-sales inquiries by phone. 13.2. Support Limitations Hosting.ph Help Desk will provide support regarding server related issues only. All other technical concerns regarding a client account's site contents, web scripts and client side network or ISP related issues must be brought to the attention of the webmaster, web script's author and client's network administrator or ISP. 14.1. Cancellations Hosting.ph will continue to provide service to a client, until a written cancellation notice is received from the client. A written notice must be sent by email. Client will be asked for random information to verify identity; until the client has not provided correct identity information, Hosting.ph will not cancel the account. In order for a cancellation to be valid, Hosting.ph must confirm the cancellation. It is client's responsibility to make certain that this confirmation is received. All confirmations by Hosting.ph are made via email (not by phone, not by FAX, not by regular mail or any other method). Hosting.ph requires a 30 days advanced termination notice for the cancellation to be effective. No refunds will be granted. Account terminations will always be towards the end of the quarter already paid. 15.1. Policy Revisions Any contents on this page is
subject to change without prior notice. Client is responsible
for regularly reviewing these Terms of Service and Acceptable
Use Policy. Continued use of Hosting.ph's services following any
such changes shall constitute the Client's acceptance of such
changes. If you have any questions about our T.O.S and A.U.P. For Yahoo Mail users : Please check your "Bulk/Spam Mail" folder if you cannot find our reply in your main inbox folder. Open the message and click the "Not Spam" button to transfer the email to your main inbox folder. Thank You.
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