Hosting News
SmarterTools Releases SmarterTrack 3.5 Customer Service Software
September 15, 2008 |
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Phoenix, ArizonaSeptember 15th, 2008 - SmarterTools, Inc. proudly
announces the release of SmarterTrack 3.5. SmarterTrack is a revolutionary
product with all the features and functionality of a robust Help Desk, Ticket
System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, and Reporting
software delivered within one elegant web interface.
WhosOn, Live Chat Invite, Push Pages, and More
SmarterTrack 3.5 includes the new WhosOn feature giving businesses the ability
to track customers as they navigate Web sites in real-time and allows agents to
invite users to Live Chats. This release also adds more intelligent Ticket and
Live Chat distribution methods, Google mapping for Live Chat, and much more.
"We are always looking for ways to provide our customers with the features they
are looking foreven between major release versions, said Tim Uzzanti, CEO of
SmarterTools. "SmarterTrack 3.x was one of the most anticipated releases in the
history of SmarterTools and we are committed to expand upon that success."
Complete Customer Service Software Solution
Businesses often purchase multiple applicationssometimes based on differing
technologiesto provide their agents and managers with the tools they need.
Unlike competing products such as LivePerson™ and Bold Chat™, SmarterTrack 3.5
is an all-inclusive customer service software application that provides:
- Enterprise-level HelpDesk / Ticketing
- Live Chat with Push Pages, Chat Invite, Chat Coaching, Co-Chat, Google Maps,
and more
- SEO optimized Customer Portal with Knowledge Base
- External Database and Application Integration
- Comprehensive Reporting, Analysis and Data Mining
- WhosOn with dozens of report items
Existing SmarterTrack 3.x customers can download version 3.5 at no charge by
visiting the SmarterTrack 3.x Download page. A complete list of new features and
improvements is available on the SmarterTrack Release Notes page.
About SmarterTools Inc.
Founded in 2003, SmarterTools Inc. is an information technology-management
software company based in Phoenix, Arizona. SmarterTools builds a Windows Mail
Server, Web Log Analytics reporting tool, and Customer Service Software
applications that simplify and automate the day-to-day IT operations of
businesses and hosting environments in over 100 countries.
LivePerson is a trademark of LivePerson, Inc. [MSFT].
Bold Chat is a trademark of Bravestorm, LLC.
Google Maps is a trademark of Google, Inc. [GOOG].
SmarterTools Contact
Jeff Hardy
Vice President of Business Operations
623-434-8050
jhardy@smartertools.com
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